http://media.marketwire.com/attachments/201202/TN-12917_CiusMediaStation_withscreencap.jpgCisco Cius Phonehttp://media.marketwire.com/attachments/201202/TN-12918_2664_cius_withscreencap.jpgADP Dealer Management System on the Cisco Ciushttp://media.marketwire.com/attachments/201007/621214_ADPlogo.outtag.jpghttp://at.marketwire.com/accesstracking/AccessTrackingLogServlet?PrId=848227&ProfileId=051205&sourceType=1LAS VEGAS, NV -- (Marketwire) -- 02/04/12 -- ADP Dealer Services and Cisco today announced the streamlining of the dealership selling and service processes though the use of new video-enabled products including the Cisco® Cius?. Dealerships that adapt technology designed to give shoppers a more enjoyable experience can realize an increase in customer satisfaction while helping the dealership generate additional profits.
ADP is no stranger to assisting dealerships in their communications with customers. Since 2001, ADP has provided IP phone solutions that integrate with the ADP Dealer Management System (DMS) and CRM Solutions, which allow dealers to know who is calling before answering the phone, streamlining customer communications. Now dealerships can combine the latest collaboration technologies to enable completely new levels of customer experience and cost efficiencies. Dealers will be able to:
- Automate the Service experience to drive retention and profits
- Improve communication between departments and other dealerships
- Provide superior customer experience
Emerging dealerships are focusing on unified communication and collaboration (UC&C) that utilize two Cisco collaboration solutions:
1.