To help customers address the inefficiencies and lost costs of managing
multiple support vendors, Dell ProSupport
for Multivendor has been globally expanded beyond x86 to include support
for storage, networking and UNIX products. This expansion also includes
support for additional vendors for servers, desktops and laptops. By
consolidating support under one service provider, customers can ensure
consistent processes and reduce the resources required to manage complex
services contracts from multiple vendors, ultimately simplifying IT
management and reducing their IT costs.
"Our customers rely on the expertise, global network and 24x7
availability of Dell ProSupport for their Dell systems and can now
experience those same benefits across their entire environment," said
Doug Schmitt, vice president, Dell Services. "With the latest expansion
of Dell ProSupport for Multivendor, customers around the world can rely
on Dell for all of their support needs. From end-user systems to complex
data centers and everything in between, customers will save time and
money and receive the same award-winning support they've come to expect
from Dell ProSupport."
This expansion of Dell ProSupport for Multivendor
includes coverage for thousands of systems from vendors such as HP,
Cisco, NetApp, IBM, Sun, Toshiba®, and more.
According to Rob Addy, a Research Director with Gartner, "The transition
to Integrated Infrastructure Support (IIS) services (AKA Multi-Vendor
Services (MVS)) is undeniable. Many end user organizations are actively
looking to consolidate their hardware maintenance arrangements to
achieve a single point of contact and realize savings related to
economies of scale, service level rationalization and reduced contract
management overheads."
Customers receive 24x7x365 phone support, escalation management and
collaborative support leveraging Dell's global ProSupport infrastructure
of more than 30,000 technicians supporting more than 100 countries in 55
languages. Prior to this expansion, Dell ProSupport for Multivendor has
provided support for x86 systems from HP, IBM, Lenovo and Acer in North
America, South America, Europe, and Asia.
About DELL
Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative
technology and services that give them the power to do more. Dell
Services develops and delivers a comprehensive suite of services and
solutions in applications, business process, consulting, infrastructure
and support to help customers succeed. Learn more at www.dell.com.
Dell and ProSupport are trademarks of Dell Inc.
Dell disclaims any
proprietary interest in the marks and names of others.
