logo
  Join        Login             Stock Quote

Aberdeen Publishes Service Management, IT Infrastructure, SCM, Retail, and Communications Research

Wednesday, April 11, 2012 10:05 AM


http://media.marketwire.com/attachments/200701/306420_logo_aberdeen.jpghttp://at.marketwire.com/accesstracking/AccessTrackingLogServlet?PrId=871383&ProfileId=051205&sourceType=1

BOSTON, MA -- (Marketwire) -- 04/11/12 -- Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), today announced the publication of new research reports from its Service Management,
IT Infrastructure/Storage and Virtualization, Supply Chain Management, Retail, and Communications research practices.

"Best Practices in Return, Refurbishment and Repair 2012," authored by Aly Pinder, Senior Research Associate for the Aberdeen Service Management research practice, revealed that leading service organizations were not only focused on the cost impact of efficiently managing the return, refurbishment and repair operations but equally on the overall customer experience and profitability. For top performers, these operations were enabled by strategically focusing on standardized processes, integration and collaboration across the organization. As a result, leading organizations were able to significantly outperform their counterparts in key profitability and customer-facing metrics. To obtain a complimentary copy of this report, made available in part by ModusLink Global Solutions, Inc. and OnProcess Technology, visit: http://www.aberdeen.com/link/sponsor.asp?spid=30410182&cid=7314&camp=2.

"Disaster Recovery-as-a-Service: It Delivers," authored by Aberdeen's Dick Csaplar, Senior Research Analyst for the IT Infrastructure/Storage and Virtualization research practice, found that on average, companies that have used recovery computing infrastructure at a public Cloud provider recover from downtime events almost three times faster than organizations that recover to their own in-house infrastructure. In addition, users of cloud recovery have just over half the number of downtime events and appear to take application uptime very seriously as evidenced by their backup planning and testing schedules. This Aberdeen report highlights how Cloud recovery infrastructure enables companies to greatly reduce the impact downtime can have on an organization.


Advertisement
Advertisement



Fundamental data is provided by Zacks Investment Research, and Commentary, news and Press Releases provided by YellowBrix and Quotemedia.
All information provided "as is" for informational purposes only, not intended for trading purposes or advice. iStockAnalyst.com is not an investment adviser and does not provide, endorse or review any information or data contained herein.
The blog articles are opinions by respective blogger. By using this site you are agreeing to terms and conditions posted on respective bloggers' website.
The postings/comments on the site may or may not be from reliable sources. Neither iStockAnalyst nor any of its independent providers is liable for any informational errors, incompleteness, or delays, or for any actions taken in reliance on information contained herein. You are solely responsible for the investment decisions made by you and the consequences resulting therefrom. By accessing the iStockAnalyst.com site, you agree not to redistribute the information found therein.
The sector scan is based on 15-30 minutes delayed data. The Pattern scan is based on EOD data.