BOSTON, MA -- (Marketwire) -- 04/11/12 -- Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), today announced the publication of new research reports from its Service Management,
IT Infrastructure/Storage and Virtualization, Supply Chain Management, Retail, and Communications research practices.
"Best Practices in Return, Refurbishment and Repair 2012," authored by Aly Pinder, Senior Research Associate for the Aberdeen Service Management research practice, revealed that leading service organizations were not only focused on the cost impact of efficiently managing the return, refurbishment and repair operations but equally on the overall customer experience and profitability. For top performers, these operations were enabled by strategically focusing on standardized processes, integration and collaboration across the organization. As a result, leading organizations were able to significantly outperform their counterparts in key profitability and customer-facing metrics. To obtain a complimentary copy of this report, made available in part by ModusLink Global Solutions, Inc. and OnProcess Technology, visit: http://www.aberdeen.com/link/sponsor.asp?spid=30410182&cid=7314&camp=2.
"Disaster Recovery-as-a-Service: It Delivers," authored by Aberdeen's Dick Csaplar, Senior Research Analyst for the IT Infrastructure/Storage and Virtualization research practice, found that on average, companies that have used recovery computing infrastructure at a public Cloud provider recover from downtime events almost three times faster than organizations that recover to their own in-house infrastructure. In addition, users of cloud recovery have just over half the number of downtime events and appear to take application uptime very seriously as evidenced by their backup planning and testing schedules. This Aberdeen report highlights how Cloud recovery infrastructure enables companies to greatly reduce the impact downtime can have on an organization.