Nuance Communications, Inc. (NASDAQ: NUAN) today announced that Optus,
an Australian leader in communications and digital services, was awarded
by its peers with the Customer Experience Leadership Award at Nuance’s
bi-annual Customer Experience Summit, held recently in San Francisco.
Australia’s number two telecommunications provider received top billing
with its My
Optus mobile app, which uses Nuance Mobile Care to allow Optus’
prepaid and postpaid mobile subscribers to manage their accounts
on-the-go.
The My Optus app, powered by Nuance Mobile Care, provides users with an
easy, intuitive way to recharge their accounts, view their balance and
usage, make payments and more - directly on their mobile device. My
Optus also enables subscribers to use the integrated mobile chat
capability or speak with a live agent in the event they are not able to
resolve their inquiry via the app.
“The My Optus app is a testament to the value that mobile self-service
brings consumers – from personalization to ease-of-use,” said Daniel
Hong, lead analyst of customer experience and interaction for Ovum and
one of the award judges. “Optus has done an exceptional job in creating
an intuitive, user-friendly, integrated mobile app that enables its
customers to easily manage their accounts via self-service and engage
with agents when needed. We expect that the My Optus app will continue
to evolve to meet the growing needs and expectations of customers.”
Austin R. Bryan, Director of Optus Digital Media said, “My Optus was
designed to deliver the superior level of service our customers have
come to expect from us. The growing uptake of this app, which integrates
Nuance’s mobile care solution to give our customers complete digital
access to their Optus services, validates the time and effort put into
its development. We’re honored to win the worldwide Customer Experience
Leadership award.”
“We are pleased that Optus was selected as the winner of the Customer
Experience Leadership Award,” said Robert Gary, Vice President and
General Manager, Mobile Care for Nuance. “Optus launched the My Optus
app with the goal of giving its customers greater control when it comes
to managing their accounts – simply, naturally and on their own terms.
We applaud them for their on-going innovation and commitment to the
customer experience.”
About the Nuance Enterprise Award Program
The Nuance Enterprise Award Program recognizes two organizations each
year: the most innovative use of self-service technology and the leader
in delivering exceptional customer experience. The awards are handed out
in conjunction with Nuance’s Customer Experience Summit (CES), a
bi-annual customer event focused on providing customer experience
leaders a forum to learn from their peers about how to successfully
plan, develop and execute on their multi-channel customer strategies.
The judging panel is comprised of renowned customer experience experts
and analysts.
About Nuance Communications, Inc.
Nuance Communications (NASDAQ: NUAN) is a leading provider of voice and
language solutions for businesses and consumers around the world. Its
technologies, applications and services make the user experience more
compelling by transforming the way people interact with information and
how they create, share and use documents. Every day, millions of users
and thousands of businesses experience Nuance’s proven applications. For
more information, please visit www.nuance.com.
Trademark reference: Nuance, and the Nuance logo are trademarks,
registered trademarks or brands of Nuance Communications, Inc. or its
subsidiaries in the United States of America and other countries. All
other companies or product names are the property of the respective
owners.
