a business unit of Intermec,
Inc. (NYSE:IN) and the world leader in voice-enabled solutions for
mobile workers, together with Total Solution Partner Vitech
Business Group, today announced that Sysco Guest Supply, the largest
full-service provider of personal care amenity programs and room
accessories to the lodging industry, has obtained strong results from
its deployment of Vocollect Voice across eight workflows in 10 United
States distribution centers (DCs), including boosting throughput
performance by 28 percent and putaway by 26-28 percent.
Headquartered in Monmouth Junction, New Jersey, Sysco Guest Supply
services virtually every large hotel worldwide. Its key strategic
challenge is dealing with extreme peak volumes the first week of every
month and during summer holidays. A highly fluctuating order velocity
and the need for correct orders, coupled with the need to manage
inventory just-in-time, precipitated the need to explore new technology.
To meet the need of just-in-time deliveries, the company’s distribution
leadership settled on voice. Technology partner Vitech Business Group
recommended Vocollect and, after a short pilot, Vocollect Voice was
implemented across 10 DCs in just nine months.
Today approximately 130 workers across the 10 DCs use Vocollect Voice in
eight workflows – order selection, house truck-picking, parcel
zone-picking, item demand/replenishment, putaway, count-check (precursor
to cycle-counting), and item consolidation – to move more than 10
million cases per year.
“The more distribution workflows you voice-enable, the more efficient
you can become. Vocollect Voice has adapted well to our multicultural
workforce, and our employees have embraced the system as a way to do
their jobs more efficiently,” said Jim Makowski, director of
distribution, Sysco Guest Supply. “In comparison with our previous
handheld device implementations, deploying Vocollect Voice has been
relatively seamless, with each DC requiring just days for implementation
after the first one,” he said.
Results from the deployment have included:
Total throughput increased 28 percent
Selection increased 22-24 percent
Putaway increased by 26-28 percent
“Vocollect Voice has helped Sysco Guest Supply achieve significant
productivity improvements and successfully address its business
challenges of extreme peak volume periods and the need for just-in-time
deliveries. Its ability to deploy voice into so many distribution
workflows so quickly is a real testament to the effectiveness of the
solution,” said Richard Stewart, principal, Vitech Business Group,
“Sysco Guest Supply is a prime example of the transformative power of
voice-enabled technologies to elevate workforce performance, contain
costs, and improve customer satisfaction,” said Ron Kubera, Vocollect
senior vice president and general manager. “Vocollect will continue its
market leadership role in driving voice solutions to help businesses
accelerate their path to voice enablement in their distribution
Vocollect, a business unit of Intermec, Inc. (NYSE:IN), is the leading
provider of innovative, high-quality voice solutions for mobile workers
around the world. Vocollect’s market-leading technology, products and
services help customers achieve a higher level of business performance
through voice. Together with a global team of over 1,700 certified voice
professionals, we enable more than 400,000 workers at almost 2,000
companies around the world to distribute US$4 billion in goods every
day. Vocollect Voice integrates with all major WMS and ERP systems and
supports the industry’s leading mobile computing devices. For more
information, visit www.vocollect.com.
Vocollect® and Vocollect Voice® are registered
trademarks of Intermec IP Corp. All rights reserved.
About Vitech Business Group, Inc.
At Vitech, we use our knowledge, experience and passion to achieve
exceptional levels of supply chain performance for our clients. We are
focused on providing our clients comprehensive solutions that solve
their supply chain challenges and enable their operation to perform to
its full potential. Vitech forms strategic partnerships with the
industry’s leading software, hardware and service providers to deliver
complete supply chain solutions. Commitment to our customers’ success
ensures they achieve the best investment-to-return ratio in the
industry. To learn more about Vitech, visit www.vitechgroup.com.
Intermec Inc. (NYSE:IN) develops and integrates products, services and
technologies that identify, track and manage supply chain assets and
information. Core technologies include rugged mobile computing and data
collection systems, voice solutions to improve business performance, bar
code printers, label media, and RFID. The company’s products and
services are used by customers in many industries worldwide to improve
the productivity, quality and responsiveness of business operations. For
more information about Intermec, visit www.intermec.com
or call 800-347-2636.
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