Third consecutive year Air Canada named a winner at Skytrax World
Airline Awards
MONTREAL, July 12, 2012 /CNW Telbec/ - Air Canada has been named the
'Best International Airline in North America' in a worldwide survey of
air travelers for the Skytrax World Airline Awards. In what Skytrax
termed "a remarkable repeat success", it is the third consecutive year
Air Canada has ranked among the top global carriers in the awards,
which surveyed more than 18 million passengers worldwide. The annual
survey, whose findings were announced today at the Farnborough
International Airshow, is regarded in the air transport industry as a
key benchmarking tool for airline passenger satisfaction levels.
"We are delighted that the Skytrax World Airline Awards has again
recognized Air Canada as the Best International Airline in North
America. It affirms Air Canada's ranking among the world's best
airlines and underscores the success of our strategy to transform Air
Canada into an international powerhouse," said Calin Rovinescu,
President and Chief Executive Officer. "This top rating by air
travelers for three consecutive years demonstrates that passengers
appreciate the Air Canada travel experience including our recently
expanded, award-winning seatback entertainment system offering,
concierge service, enhanced mobile and online services and the
evolution of our Maple Leaf lounge product. The award also recognizes
the dedication and professionalism of Air Canada employees in
delivering our world class products and services and taking care of our
customers."
"For the third consecutive year, Air Canada customers have ensured that
the airline achieves its deserved recognition by winning the award for
the Best International Airline in North America. This hat-trick result
is an excellent achievement and Air Canada must be proud of this
customer recognition of quality consistency. Air Canada is clearly a
favourite airline amongst passengers and it is noteworthy that it has
also maintained its place in the top-25 global airlines," said Edward
Plaisted of Skytrax.
The survey was conducted by the independent research firm Skytrax during
a ten-month period using over 38 different aspects of passenger
satisfaction to rank airlines' product and service standards. Skytrax
World Airline Awards is the established, global barometer of passenger
opinions about more than 200 airlines around the world. Free of outside
or financial influences, it comprised 100 different respondent
nationalities in the 2011-2012 survey. Further information on the
Skytrax survey and awards is available at www.worldairlineawards.com
In 2011, readers of Global Traveler magazine voted Air Canada "Best Airline in North America," and readers
of Business Traveler voted Air Canada "Best North American Airline for International Travel"
and "Best In-Flight Services in North America." In the annual Ipsos
Reid Business Traveller Survey, Air Canada was named "Canada's Favourite Airline for Business Travel." Air Canada was
preferred by 73 per cent of Canadian business travellers surveyed for
2011, the third consecutive year of improvement in Air Canada's ratings
in the national survey.
Air Canada is Canada's largest domestic and international airline
serving more than 175 destinations on five continents. Canada's flag
carrier is the 15th largest commercial airline in the world and in 2011
served more than 33 million customers. Air Canada provides scheduled
passenger service directly to 59 Canadian cities, 56 destinations in
the United States and 63 cities in Europe, the Middle East, Asia,
Australia, the Caribbean, Mexico and South America. Air Canada is a
founding member of Star Alliance, the world's most comprehensive air
transportation network serving 1,356 destinations in 193 countries. Air
Canada customers can collect Aeroplan miles for future rewards through
Canada's leading loyalty program, and Top Tier members enjoy reciprocal
frequent flyer benefits including lounge and priority services.