Each day an estimated 10,000 people in the U.S. turn 65, and as the
senior population increases, so too do the requests for information to
senior housing communities. Xerox
(NYSE: XRX) is helping these communities manage the influx of
inquiries by providing customer
care services for Seniors for Living, Inc., a free service that
helps families find the right facility for their aging relatives.
After families research and evaluate their options through the Seniors
for Living network, Xerox will simplify the next steps – following
up to determine individual needs, connecting family members with
prospective senior housing facilities, and arranging community tours
that best match specific situations, requirements and budgets.
“Seniors want to maintain a high quality of life by transitioning into a
community that keeps them active and engaged while providing the care
they need,” said Steve Rubell, president, Seniors for Living. “Xerox
will now play an important role in making sure that each person who
starts the search for a community through Seniors for Living ultimately
finds the best fit.”
Xerox has been a leader in the customer care industry for more than 20
years. With more than 34,000 agents in 142 customer care centers around
the world, Xerox employees handle in excess of one million customer
interactions every day in 20 different languages. Xerox will manage the
lead acquisition process for Seniors for Living from a premier customer
care site in Cary, N.C.
“Our extensive experience in customer support, and our ability to scale
resources enable us to handle the expected volume senior living
communities will experience in coming years,” said Jeff
Hechemy, group president, Xerox Healthcare Payer and Pharma. “By
simplifying the information-gathering process for family members, we can
help the senior living communities focus more on what matters most:
serving the needs of their current and future residents.”
About Xerox
With sales approaching $23 billion, Xerox
(NYSE: XRX) is the world’s leading enterprise for business
process and document
management. Its technology, expertise and services
enable workplaces – from small businesses to large global enterprises –
to simplify the way work gets done so they operate more effectively and
focus more on what matters most: their real
business. Headquartered in Norwalk, Conn., Xerox offers business
process outsourcing and IT
outsourcing services, including data processing, healthcare
solutions, HR
benefits management, finance
support, transportation
solutions, and customer
relationship management services for commercial and government
organizations worldwide. The company also provides extensive
leading-edge document
technology, services, software
and genuine
Xerox supplies for graphic
communication and office
printing environments of any size. The 140,000 people of Xerox serve
clients in more than 160 countries. For more information, visit http://www.xerox.com,
http://news.xerox.com
or http://www.realbusiness.com.
For investor information, visit http://www.xerox.com/investor.
About Seniors for Living
Seniors
for Living, Inc., based in New York City, is a leading
performance-based marketing company that provides senior housing
communities and home care companies with industry-leading referral and
marketing services to help them achieve their occupancy goals. Through
the company’s online directory at SeniorsforLiving.com
and extended partner network, users actively searching for senior
housing or home care can learn about their options, review senior
housing and care providers, and request additional information from the
senior community or home care provider that best meets their specific
situation and needs. Seniors for Living also maintains an active social
community for those concerned with issues of aging on Twitter.com (@Seniors4Living)
and Facebook.com.
For more information, visit www.seniorsforliving.com.
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