Insurers, third-party administrators, and organizations that
self-administer insurance claims are continuously challenged to provide
superior customer service while improving efficiency and reducing costs.
To better address these needs, CS STARS, a subsidiary of Marsh Inc., and
the leading provider of risk and claims management technology, today
announced the release of STARS™ Enterprise 12, the newest version of its
award-winning, comprehensive claims administration and risk management
platform.
STARS Enterprise 12 includes 375 new features that streamline the claims
adjusting process to deliver more relevant and useful information and to
drive greater efficiency in claims operations. Among the new features
are:
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Role-based dashboards that enable claims adjusters to track all
day-to-day claims activities, and supervisors to view and manage
overall claims metrics and adjuster workload statistics, and assign
claims to individual adjusters;
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The STARS Analytics Scorecard, which uses claim models to
generate a score ─ from 1 to 10 ─ indicating the predicted severity
and duration of each claim as it is reported;
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An updated set of benchmarking reports that enable users to
compare their claims experience against more than 14 million claims by
industry, geography, coverage, or other factors;
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STARS Discovery™, a new mobile audit application that allows
professional auditors and inspectors to record audit information
during site visits and to take advantage of Apple® iPad® features,
such as GPS and the iPad’s built-in camera, as they respond to audit
questions;
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An expanded integrated disability module that helps clients
implement and manage effective return to work strategies; and
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A new STARS Policy Program heat map that allows users to
monitor and identify key policy metrics such as erosion of limits and
deductibles.
"Optimized claims handing can be a significant differentiator for
insurers and claims administrators—helping to contain overall claim
costs while enhancing an organization’s customer service and brand,”
said Janet Dell, managing director of product development for CS STARS.
"The predictive analytics and workflow management features of STARS
Enterprise 12 are designed to help insurers, third-party administrators,
and others to manage their claims tasks more efficiently, contributing
to a better claims experience for these organizations and their end
customers.”
Enterprise 12 is seamlessly integrated with other solutions on the
STARS™ Enterprise platform and is available standalone or combined with
other features.
Apple® and iPad® are registered trademarks of Apple in the United States
and other Countries.
About CS STARS LLC
CS STARS LLC, a business unit of Marsh, serves the technology needs of
risk management professionals, as well as insurance carriers and
third-party administrators – delivering integrated software and services
for risk, claims and compliance management. CS STARS’ primary software
platform, STARS™ Enterprise, supports comprehensive risk management,
enterprise risk management (ERM), predictive analytics, and compliance
and safety management. CS STARS has approximately 500 employees
worldwide and serves more than 1000 clients. Its software and services
help clients improve business processes, manage costs and reduce
enterprise risk. CS STARS Web Site is www.csstars.com.
Follow us on LinkedIn: http://www.linkedin.com/company/cs-stars
