logo
  Join        Login             Stock Quote

Sutherland Global Services Introduces Next Generation of Retail Banking Solutions

Thursday, January 10, 2013 4:30 PM


Sutherland Global Services, a leading global provider of business process and technology management services, today announced the availability of a new suite of offerings and capabilities – branded as B@ANkers – designed to reshape the retail banking experience for both consumers and financial institutions alike.

Demonstrated today at a seminar in New York featuring Bank 3.0 author Brett King, this new suite of services includes:

  • Password-free voice authentication that facilitates balance inquiries, transfers, transaction histories and directs callers to the nearest ATM location;
  • A Mobile Transaction Assistant that enables smart phones with Siri-like capabilities, including pre-emptive fraud alert, voice-driven bill pay and voice-driven information on merchants and transactions;
  • Immediate customer recognition over web and voice interfaces, providing customized information and proactive insight;
  • Embedded predictive and profiling analytics to proactively identify customer behavior and related needs;
  • Proprietary online customer experience capture application that enables continuous service improvements and directly improves customer loyalty, enhancing customer lifetime value (CLV).

As a developer and aggregator of technologies and services for the retail banking industry, Sutherland Global Services provides integrated back and front office support that enables consumer financial services for multiple Fortune 100/500 clients. Offerings announced today will add to the company’s growing list of options for financial services institutions – creating a virtual “App Store” that will allow banks to select services that best fit their customers’ evolving needs.

“These offerings represent a quantum leap forward in personalizing retail banking,” said Sankar Krishnan, Global Head Client Engagement, Banking & Financial Services at Sutherland Global Services. “Our solutions are a combination of breakthrough technology, real-time analytics, domain expertise and service excellence. While transactions are rapidly moving towards online and mobile devices, the most significant innovation comes from optimizing the customer experience based on past history and ongoing expected needs. That is the core and the most impactful aspect of B@ANKers.”

The first in a series of interactive seminars sponsored by Sutherland Global Services, “The Brewing Storm in Consumer Banking” featuring Brett King was held today at the Grand Hyatt in New York. Voted by American Banker as the 2012 Innovator of the Year, Brett King is a bestselling author and founder of the ground breaking Movenbank – a branch-free provider of services that customers choose to live better with their money; making the way they spend, save, and live smarter. His books, Bank 2.0 and Branch Today, Gone Tomorrow, have heralded him as both an innovator and thought leader in retail banking. The highly anticipated Bank 3.0 further explores the gap between customer and financial services players and the massive opportunity for new, non-bank competitors to totally disrupt the industry.

Additional seminars will be held this month in Mexico City, Dubai and Djakarta, Indonesia. More information can be found at: http://info.sutherlandglobal.com/brett-king-exclusive.

About Sutherland Global Services

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO companies employing over 30,000 professionals across 35 operation centers and business operations located in the United States, Canada, Mexico, Colombia, India, the Philippines, the United Arab Emirates, Bulgaria, Egypt, and the United Kingdom.

(Source: Business Wire )
(Source: Quotemedia)

Advertisement
Advertisement



Fundamental data is provided by Zacks Investment Research, and Commentary, news and Press Releases provided by YellowBrix and Quotemedia.
All information provided "as is" for informational purposes only, not intended for trading purposes or advice. iStockAnalyst.com is not an investment adviser and does not provide, endorse or review any information or data contained herein.
The blog articles are opinions by respective blogger. By using this site you are agreeing to terms and conditions posted on respective bloggers' website.
The postings/comments on the site may or may not be from reliable sources. Neither iStockAnalyst nor any of its independent providers is liable for any informational errors, incompleteness, or delays, or for any actions taken in reliance on information contained herein. You are solely responsible for the investment decisions made by you and the consequences resulting therefrom. By accessing the iStockAnalyst.com site, you agree not to redistribute the information found therein.
The sector scan is based on 15-30 minutes delayed data. The Pattern scan is based on EOD data.