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CAPITA PLC - Capita signs contract with Carphone Warehouse

Wednesday, February 6, 2013 10:01 AM


6 February 2013

                Capita signs customer management contract with                 
                              Carphone Warehouse                               

Capita announces that it has signed a contract with Carphone Warehouse to support all aspects of its customer service strategy. The contract is worth around £160 million over 10 years.

Capita's role will be to provide all non-store customer contact in a number of different areas across Carphone Warehouse's business. The new service is expected to commence on 1 April 2013.

Paul Pindar, Capita plc CEO, said:"Capita's significant experience in this area is evident through the work it does with the public sector and with clients who are household names in the retail, financial services, utilities and telecommunications industries. This experience allows us to support our clients in finding new routes to market. It also helps to `future proof' the way they serve customers, protects and grows revenues, assists in digital channel shift and, where necessary, drives both efficiency and effectiveness."

"Carphone Warehouse is determined to ensure its customers are supported by a world class customer management organization with a track record of using analytics and process management to provide a great customer experience and value-added services."

Capita delivers a range of services including multi-channel customer support, sales and customer acquisition, debt collection, customer retention and revenue growth and technical support, all underpinned by data-driven analytics and customer-centered service design. It provides services to a wide range of private and public sector organisations across a range of sectors, including O2, British Gas, National Trust, DWP and Severn Trent Water.

                                    -ends-                                     
For further information:
The Capita Group Plc
Tel: 020 7799 1525
Paul Pindar, Chief Executive
Shona Nichols, Corporate Communications Director
Media enquiries
Caroline Mooney, director
Capita Group media relations
Tel: +44 207 654 2152 or +44 207 654 2399 (out of hours)
Email: caroline.mooney@capita.co.uk

Note to editors

Capita plc is the UK's leading provider of business process management and integrated professional support service solutions. With more than 46,500 employees at more than 350 sites, including 68 business centres across the UK, Ireland, the Channel Islands, Europe and India, the Group uses its expertise, infrastructure and scale to transform its clients' services, driving down costs and adding value. Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE100 with revenues for 2011 of £2,930million. Further information on Capita plc can be found at: http://www.capita.co.uk

(Source: PR Newswire )
(Source: Quotemedia)

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