Software, Inc., the leading provider of customer-centric enterprise
social software, today reported it reached profitability in 2012. The
company’s strong momentum is a result of the addition of 50 customers,
including leading organizations in the financial services, retail,
high-tech and healthcare industries. In addition, existing brands such
as Dell and EMC Corporation expanded their usage of Moxie’s products by
Comments about the news and the state of the industry:
“In 2012, Moxie saw a great market adoption of its products and, as
predicted, achieved profitability,” said Tom Kelly, president and CEO of
Moxie Software™. “For 2013, we are anticipating a significant growth
driven by key product innovations, including Moxie’s Social
Knowledgebase and Engage+, the first social chat app for customer sales
and service that integrates with Facebook’s API. Customers are embracing
Moxie’s products in a big way as our technology is transforming how
enterprises engage with their customers.”
In the November 2012 report “Predicts
2013: Social and Collaboration Go Deeper and Wider,” recently
published by Gartner, research director Nikos Drakos says that “there is
increasing interest for using social technologies within organizations
to connect people more effectively, to capture and reuse valuable
informal knowledge, and to deliver relevant information more
intelligently where it is needed through social filtering.”
Moxie’s FY2012 Highlights include:
Added 50 new customer logos and expanded Moxie’s footprint with 70% of
the existing client base.
Grew revenue by 30 percent year over year.
Increased margins by 16 points year over year.
Moxie Software’s customer growth has occurred across a wide range of
industries, including, financial services, retail, and high-tech. Some
recently acquired customers include 3M, Environment Agency,
Infusionsoft, Inc., Lebara Ltd., and The Royal British Legion, among
Connect: a comprehensive framework that effectively integrates
3rd-party systems, including CRM, ERP, Content Management, HR and
Partnership and Product Integration: Moxie Software and Microsoft
partnered to offer Spaces
by Moxie™ within Microsoft
Dynamics CRM, providing a comprehensive market offering for
customer service and sales.
Knowledgebase™: enables the enterprise to generate, authenticate
and distribute actionable knowledge by tapping into its experts via
social technology. It connects expert knowledge with structured
processes within an enterprise.
the industry first social chat that integrates with Facebook’s API. It
makes available Facebook profile data to marketers, allowing for
personalized offers. Fans can engage directly with an agent via chat
on a brand’s Facebook page.
Partnerships: added real-time translation capabilities to Moxie
Software’s Chat Spaces™, Community Spaces and Knowledge Spaces™
products. Also extended the functionality of Moxie’s Chat Spaces with
intelligent virtual agents (IVAs).
Moxie Software has been positioned by Gartner, Inc. in the “Leaders”
Quadrant for CRM Web Customer Service Applications.
The emergence of “Big Knowledge” versus “Big Data” – companies seek to
create actionable knowledge out of large amounts of data that are
Moxie Software is uniquely positioned to transform the way enterprises
engage with their customers by bringing enterprises closer to their
customers through Social Knowledge.
Moxie Software will continue to drive profitability by bringing new
product innovations to the market.
Moxie Software anticipates continued increases in sales and revenue
About Moxie Software, Inc.
Moxie Software provides the only customer-centric enterprise social
software suite that enables companies and organizations to effectively
connect employees, customers and partners to engage in business, share
knowledge and collaborate. Spaces by Moxie is a comprehensive solution
that powers more than three billion social interactions per year for
leading organizations in consumer services, financial, healthcare,
high-tech and media and entertainment. Moxie Software’s customers are
able to innovate faster, improve operational efficiencies and provide
superior customer experiences. To learn more about Moxie Software, visit www.moxiesoft.com
and follow the company on Twitter @moxiesoft
and on facebook.com/moxiesoftware.
Moxie Software, Spaces by Moxie, Chat Spaces, Knowledge Spaces and
Social Knowledgebase are trademarks of Moxie Software, Inc. All other
company and product names mentioned are used only for identification
purposes and may be trademarks or registered trademarks of their