iYogi announced today that Larry Gordon, President, Global Channels,
iYogi, will be participating as a speaker at the upcoming CONNECTIONS™
Conference, co-located at CTIA, May 20-May 23 in Las Vegas. Larry
Gordon will participate in the session “Extending the Customer
Relationship through Tech Support," on Wednesday, May 22 at 11:15 PT.
Gordon will release a whitepaper on how to respond to the rapid adoption
of new form factors and user applications. A request for a download of
the whitepaper titled “A Survival Guide for the Post-PC World” can be
made at http://www.digitalservicecloud.com/request-white-paper.html.
The interactive panel session, moderated by Patrice Samuels, Research
Analyst, Parks Associates, examines how the expansion of tech support
business models creates opportunities for service providers, CE
manufacturers, and retailers to build long-term relationships with
“Parks Associates research finds that global unit sales of connected
CE, including smart TVs, connected Blu-ray players, connected game
consoles, media tablets, and digital video media receivers, will grow
from approximately 247 million in 2012 to nearly 734 million by 2017.”
“A post PC world is driven by the rapid proliferation of new form
factors, thereby reducing PC’s dominance as a computing device. This is
also driving widespread commoditization of technologies such as tablets
and smartphones,” said Larry Gordon, President, Global Channels, iYogi.
“While commoditization has benefited customers with standardization of
devices and reduced price-points, the unfortunate consequence has been
the reduced scope and service levels for support. In this post PC world
service-side commoditization of tech support is the only counterbalance.”
hosted by research firm Parks Associates, focuses on emerging
technologies, monetization strategies, and content distribution for
connected CE and connected home services. The executive conference
includes keynotes from AT&T, Starz, and Samsung and sessions featuring
executives focused on emerging technologies, products, and services for
the connected home and mobile industry. CONNECTIONS™ also features the Connected
Home Pavilion on the CTIA show floor, with demos from solution
providers for the digital home.
“Connected home devices and value-added services continue to be a source
of added revenue for companies, including security, health, monitoring,
and controls,” said Stuart Sikes, President, Parks Associates. “CONNECTIONS™
addresses all aspects of the connected home, providing a
comprehensive outlook and assessment of the market as well as strategic
recommendations to enhance and expand consumer engagement."
For information about CONNECTIONS™, visit www.connectionsus.com.
is a global on-demand software and services company that provides
comprehensive tech support for consumers and businesses in United
States, United Kingdom, Canada, Australia, GCC states and India. iYogi's
proven global delivery model, including Digital
Service Cloud and highly qualified technicians, is designed to
manage the increasing dependency on complex technology for consumers and
businesses. Major resellers and technology companies are turning to
iYogi to improve customer satisfaction, reduce return rates, and deliver
a compelling new-value added offering to customers. For more information
on iYogi, visit www.iyogi.com.
The 17th annual CONNECTIONS™: The Premier Connected Home Conference will
be co-located with CTIA 2013 on May 20-23, 2013, at the Venetian in Las
Vegas, Nevada. Hosted by international research firm Parks Associates,
CONNECTIONS™ focuses on innovative technology and business solutions for
the connected consumer. The event features consumer research and market
strategies to monetize digital content, mobile applications and
services, value-added services, connected consumer electronics, and home
CONNECTIONS™ also features the Connected Home Pavilion, an area on the
CTIA 2013 exhibit floor where attendees can preview demos from
technology solutions providers for the digital home.
For more information, contact firstname.lastname@example.org,
call 972-490-1113, visit www.connectionsconference.com.
Copyright Business Wire 2013