DENVER, Sept. 4, 2013 /PRNewswire/ -- Virtela, the world's largest independent managed network, security and cloud services company, today announced that it has been named a winner of the Communications Solutions Product of the Year Award for Virtela's IT Infrastructure Services for Virtualized Data Centers and Private Clouds. Presented by global media company TMC, the coveted awards honor companies that have created exceptionally innovative products and services that facilitate data, video and voice communications.
Virtela's Managed IT Infrastructure Services were recognized for leveraging advanced automation and predictive network analytics to optimize network and security infrastructure delivery, monitoring and management for enterprise data center transformation. These technologies give enterprises faster provisioning for their virtualized infrastructure and proactive identification and resolution of 95% of data center network issues before they impact quality of service.
Further illustrating the company's proactive infrastructure support capabilities, Virtela opens 99% of trouble tickets proactively and resolves 95% of issues on the first call. More than 97% of customer survey respondents in 2012 said they were highly satisfied or satisfied with the courtesy of the Virtela technical operations staff, and 95% were highly satisfied or satisfied with Virtela's resolution of their issues, highlighting the company's passion for support.
"This recognition showcases our commitment to the development of advanced network and cloud services that ease the enterprise transition to next-gen data centers and deliver higher business value," said Ron Haigh, president of Virtela. "By speeding and simplifying the ongoing operation of these virtualized or cloud environments, Virtela's services not only improve operational efficiencies, but free up IT resources to focus on strategic business initiatives."
Enterprises can select from a full suite of modular services ranging from transition strategy and deployment through "Day-2 support" and ongoing 24x7 service monitoring and/or management by Virtela's Global Operations Centers' engineers. These engineers offer expertise in supporting multivendor networking solutions across global data center/private cloud environments, leveraging Virtela's automation and analytics platforms to cut service configuration times by an average of 90%, reduce data center downtime by 5x and deliver operational cost savings of up to 30%.
With Virtela, enterprises benefit from rapid deployment or modification of virtual data center and private cloud networking services using best-practice processes and pre-defined policies for more accurate management of network and security services. Virtela's vendor-agnostic tools deliver the consistency and flexibility to dynamically scale and load balance resources to meet fluctuating demand while increasing predictability of infrastructure performance to help avoid data center downtime. Enterprises reduce the risk of costly delays and configuration errors by exploiting Virtela's expertly engineered end-to-end virtualization design and delivery.
Cloud-based service delivery is enabled by the Virtela Enterprise Services Cloud (ESC), the only cloud platform purpose‐built for enterprise networking, security and mobility, featuring a highly distributed network of more than 50 Local Cloud Centers (LCCs) around the world.
To see a full list of this year's Communications Solutions Product of the Year Award winners visit: http://bit.ly/17rT80o.
Virtela Technology Services Incorporated is the smart alternative to traditional global carriers and equipment vendors for enterprise networking and virtualized IT services. The company delivers award-winning services via its Virtualized Overlay Network and Virtela Enterprise Services Cloud (ESC) platform, which enables the transition of branch office networking and security services to the cloud. Virtela gives enterprises the benefit of "asset-light" software-defined networking that delivers up to 80% cost savings in upfront capital and 30% savings in ongoing operating expenses.
Recognized by more than 100 awards for outstanding service innovation and customer support, Virtela's services suite includes global managed network, security, mobility, application acceleration, and IT infrastructure services.
Virtela is headquartered in Denver, Colorado, with global support centers around the world. For more information, please call +1 (720) 475-4000 or visit www.virtela.net.